Blog List

• Frank A Cconversation With...CHRISTOPHER MANOLIS

  Release 2009-10-23

  Executive Assistant Manager The Hotel Grande BretagneAthens, GreeceChristopher Manolis says that he was ‘‘practically born into the hospitalityindustry.’’ His parents, both of Greek descent, owned two small hotels inJohannesburg, South Africa. Of their five children Christopher is the onlyone wh... ...All

  Tag: labor-cost staff-manage labor-manage hotel-manage

• Maximus (Asia) MEMORANDUM DEMO

  Release 2009-08-24

  MEMORANDUM   To:  All Department Heads From: xxx   xxx Date: Feb 27, 2006 Ref:   Subject: Internal Group Pagers Testing         &nb... ...All

  Tag: MEMORANDUM DEMO

• HumanHR HRM in the hospitality and tourism industry

  Release 2009-06-08

  The Harvard model of HRM, the flexible firm,hard and soft versions of HRM and the HR categoriesoutlined above all have resonance in thehospitality and tourism industry. To understandthe nature of HRM in the hospitality industry, itis important to understand the situational factorsof hospitality work... ...All

  Tag: Hospitality hospitality HOSPITALITY HRM Industry industry INDUSTRY Tourism tourism

• mark HACCP (hazard analysis of critical control points)

  Release 2009-06-07

  HACCP is a program developed by the UnitedStates Food and Drug Administration early inthe 1990s for the purpose of eliminating the contaminationof food as it is produced, processed,and distributed to consumers. It is designed to bea ‘farm-to-fork’ approach for ensuring the safetyof the food supply... ...All

  Tag: HACCP

• Marketing Daily Sales Calls - Marketing and Sales Training

  Release 2009-06-02

  Task:    Daily Sales Calls Code:    OH-SM-CS-D002 Objectives：At the end of this session, each trainee will be able to ensure market              reach target are achieved. Standard： All sales associates will... ...All

  Tag: Daily Marketing marketing MARKETING training Training TRAINING Sales-Calls

• Marketing Next Arrival Report Checking - Marketing and Sales Training

  Release 2009-05-26

  Task:        Next Arrival Report Checking Code:    RM-RES-D140 Objectives： At the end of this session reservations sales agent will be knowing how to check reservations and outstanding details prior to the day of arrival. Standard ：  Reservatio... ...All

  Tag: Arrival arrival Checking Marketing marketing MARKETING Report report REPORT training Training TRAINING

• Marketing Account Files - Marketing and Sales Training

  Release 2009-05-24

  Task:           Account Files Code:  OH-SM-CS-A001 Objectives: At the end of this session, each trainee will be able to working data and Plans exist for all key accounts and key prospects. Standard:   A separate file will be maintai... ...All

  Tag: Account Marketing marketing MARKETING sales Sales SALES training Training TRAINING Files

• HumanHR Account Management - Marketing and Sales Training

  Release 2009-05-23

  Task:    Account Management Code:    OH-SM-CS-A002 Objectives：At the end of this session, each trainee will be qualify his / her accounts                       in te... ...All

  Tag: Account Management management MANAGEMENT Marketing marketing MARKETING sales Sales SALES training Training TRAINING

• HumanHR VIP Guest Handling - Marketing and Sales Training

  Release 2009-05-23 Comment: 2 GoodRate: 6

  Task：  VIP Guest Handling Code ： OH-SM-RM-D103 Objectives: At the end of this session, each trainee will be able to provide guideline                      and empower sales associate to extend VIP... ...All

  Tag: Guest GUEST guest Handling handling Marketing marketing MARKETING sales Sales SALES training Training TRAINING

• HumanHR Government Guest Handling - Marketing and Sales Training

  Release 2009-05-23

  Task:             Government Guest Handling Code： OH-SM-RM-D102 Objectives: At the end of this session, each trainee will be able to ensure that                 &nb... ...All

  Tag: Government Guest GUEST guest Handling handling Marketing marketing MARKETING training Training TRAINING

• Frank Hotels Operating Internationally about Their Insurance Programs

  Release 2009-04-29

  Due to a number of factors, international insuranceissues typically lag behind the U.S. insurance market byseveral years. These factors include:Less litigious claims environmentLower claims countsAbsence of punitive damagesSocial environment, as respects claimsBecause of this, international insuranc... ...All

• Frank Guidelines for Conducting Defensible Employee Terminations

  Release 2009-04-23

  1. Conduct and document regular employee evaluations.It is the rare employee whose performance becomes extremely poorovernight. Generally, employee performance problems can be identifiedin regular employee evaluation sessions. These evaluations shouldbe performed in a thoughtful, timely manner, with... ...All

• Amanda The future of on-site Human resource specialists

  Release 2009-03-03

  While the topic from the Forum (http://www.hotelmule.com/bbs/viewthread.php?tid=359&extra=page%3D1&page=1)has emphasized the role of human resources personnel inthe management of change, it is also true that the position of human resourcesmanager in large hospitality organizations will likel... ...All

• Amanda Global issues and challenges in the hospitality industry: 2007

  Release 2009-03-03

  You have learned that hospitality managers must consider big-picture concernsconfronting their industry to enable them to best consider how change is likelyto affect their organization, and what they might do to take advantage of (or, at leastnot to be negatively affected by) it. Here is the list of... ...All

  Tag: Hospitality hospitality HOSPITALITY Industry industry INDUSTRY

• Amanda Rights of the accused?

  Release 2009-03-03

  Everyone would agree that harassment, of any type, has no place in a workenvironment. Managers should understand, however, that a charge of sexualharassment is not synonymous with an incident of sexual harassment any morethan being accused of a crime means the accused is automatically guilty of it.B... ...All

  Tag: accused-right

• Amanda Would you preper a nonsmoking or a nonsmoking room?

  Release 2009-03-02

  Industry observers were surprised but not shocked when Westin Hotels & Resortsin the United States, Canada, and the Caribbean went 100 percent smoke-free inJanuary 2006.The hotel industry really took notice, however, when Marriott InternationalInc. announced that, effective September 2006, all 2... ...All

• Amanda It's none of your business, or is it?

  Release 2009-03-02

  Despite an interest in maintaining their focus on employees’ work performance,many HR managers are asked for advice about the personal lives of their staffmembers. Some managers readily provide it; others feel it is best to keep an arm’slengthdistance from non-work-related issues.In her extremely ... ...All

• Amanda Sexual exploitation of minors in Brazil

  Release 2009-02-23

  TOURISM CODE OF CONDUCT GUIDES The Brazilian hotel sector’s first code of conduct has been adopted by 140 hotelsthat are affiliated with Accor’s six chains, located in seven South Americancountries. It addresses a pioneering concern about a worldwide problem, and it wasdeveloped in response to the... ...All

• Amanda Keep Employee Handbooks Current

  Release 2009-02-23

  To be useful, employee handbooks must be kept current. While this appears obvious,busy hospitality managers sometimes replace written policies and proceduresrecorded in an employee handbook with understandings based on “how we’vedone things lately.” Changes typically begin with small breaks in or... ...All

  Tag: EMPLOYEE Employee employee handbook

• Amanda Basic orientation principles apply to all hospitality segments

  Release 2009-02-23

  The most important principles in facilitating the work of staff members are universal,although they do vary by industry segment or between industries. Onereason is that people are people, and they have the same basic concerns and react inthe same basic ways to the situations in which they find thems... ...All

  Tag: Orientation Principles orientation principles