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Stone and tile care: the cost implications of getting it wrong

Tiled surfaces – and particularly those using prestigious natural stone – are some of the most expensive surfaces that cleaning staff will be required to maintain. There are inherent risks with any surface, but the risks are magnified when the surface is highly sensitive to incorrect care, and extremely expensive to repair or replace should it be damaged.

World's First Robot-Staffed Hotel to Open in Japan

What if you could check into a hotel, have your luggage carried to your room and order a coffee — all with help from a team of robots?

A new hotel at a theme park in Nagasaki, Japan, hopes to make that dream a reality. The Henn-na Hotel (whose name means "strange hotel"), the world's first hotel entirely staffed by robots, opens in Nagasaki, Japan on July 17.

Travel talks: Lesley Immink

Lesley Immink, the chief executive of Tourism Export Council NZ, started her career in the travel industry as a hotel housekeeper. Her 30-year career in tourism began on the frontline working in the THC hotels at Milford Sound, Franz Josef, Chateau Tongariro and the Sheraton Rotorua where she had roles in housekeeping, restaurant services, hotel reception, accounts and night auditing.

An Employer’s View of Job Placement - Hyatt

What do you look for in a potential management recruit?

We look for someone who is really thinking about a “long-term” career versus getting a good offer. We take pride in the number of managers who have been rewarded with career growth and opportunities. Another characteristic we evaluate is one’s energy level and service skills. We look that they have the desire and are able to align with the company service strategy.

Hospitality and Tourism Careers: An Introduction


The hospitality and tourism industry provides accommodations, meals, and personal services for both the traveling public and permanent residents. The range of employment opportunities in the industry is vast. All positions, from bellhops to executive chefs to amusement park workers, share the same goal: serving the public.