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Interpreter and Translations - Regent Club BC & Concierge SOP

TASK NO : 21   INTERPRETER AND TRANSLATIONS PAGE (3)
DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms
TASK BREAKDOWN STANDARD PROCEDURE WHY
Greet the GUEST Upon the GUEST entering The Regent Club, greet with eye contact and smile  

Information of Hotel & City - Regent Club BC & Concierge SOP

TASK NO : 18   INFORMATION OF HOTEL & CITY PAGE (2)
DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms
TASK BREAKDOWN STANDARD PROCEDURE WHY
Get the information of company and city

Examples of the local information required:

Traveling Ticket Purchasing - Regent Club BC & Concierge SOP

TASK NO : 17   TRAVELING TICKET PURCHASING PAGE (5)
DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms
TASK BREAKDOWN STANDARD PROCEDURE WHY
Upon obtaining request. When the request is made, take out one envelope immediately and write drown “purchase” on the top of the envelope.