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Transportation Reservation - Regent Club BC & Concierge SOP

TASK NO : 14   TRANSPORTATION RESERVATION PAGE (2)
DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms
TASK BREAKDOWN STANDARD PROCEDURE WHY
Make booking Upon make booking of transfer, the following information should be obtained.

Restaurant Reservations - Regent Club BC & Concierge SOP

TASK NO : 13   RESTAURANT RESERVATION PAGE (2)
DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms
TASK BREAKDOWN STANDARD PROCEDURE WHY
Obtain guest's details. Greet the GUEST warmly “Good morning/ afternoon/ evening, how may I help you, sir/Madam?”

Film Developing Service - Regent Club BC & Concierge SOP

TASK NO : 11   FILM DEVELOPINGMSERVICE PAGE (2)
DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms
TASK BREAKDOWN     STANDARD PROCEDURE     WHY
Greet the guest Upon the GUEST entering the Business Centre, greet with eye contact and smile

Conference Room Rental - Regent Club BC & Concierge SOP

TASK NO : 9   CONFERENCE ROOM RENTAL PAGE (2)
DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms
TASK BREAKDOWN STANDARD PROCEDURE WHY
Greet the guest Upon the GUEST entering the Business Centre, greet with eye contact and smile

Internet & Email Service - Regent Club BC & Concierge SOP

TASK NO : 8   INTERNET  & EMAIL SERVICE PAGE (2)
DEPARTMENT: Front Office         APPROVED BY/ TITLE/ DATE:         ****** / Director of Rooms
TASK BREAKDOWN STANDARD PROCEDURE WHY
Greet the guest Upon the GUEST entering the Business Centre, greet with eye contact and smile