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Four Seasons Core Standards For Guest Room Daily Sevice

FOUR SEASONS CORE STANDARDS FOR GUEST ROOM DAILY SERVICE

Mission: To maintain a sense of welcome, comfort and outstanding hygiene. When meeting guests, to provide a sense of respect and discretion.
1. Staff will actively greet guests, smile, make eye contact and speak clearly in a friendly manner
2. All guest contact staff will be able to answer basic questions about the property,

Four Seasons Core Standards Defined

CORE STANDARDS DEFINED
Our working definition of Core Standards of Guest Service is the minimum level of service that every guest will receive from the moment a guest interacts or makes a request with an employee, until the interaction or request is completed. All guests will receive these service Core Standards, regardless of:

  •     what the guest requests

Review of microfibre use at Radisson Blu Plaza Hotel Sydney

Housekeeping Room Attendants pick up their cleaning pack every morning at the start of their shift including a blue microfibre cloth for each room, 3 scourers with microfibre for the floors and shower tiles and their bucket with a water spray bottle and disinfectant for the toilet bowl.

Their cleaning routine incorporated in the sequence of service is to use 1 clean cloth to clean the bathroom glasses, then dust in the room, wipe down all bathroom surfaces finishing off with the toilet. 1 microfibre cloth per room.