Make sure that the R2 is used properly and not wasted, because it takes a long time to rinse away if it is over used, and it doesn’t clean any better if too much is used!
Answer guest questions efficiently, or take personal responsibility for getting the answers.
The R1 toilet cleaner was squeezed under the rim and around the bowl earlier before the cleaning supplies were placed into the bathroom.
Butlers will be involved with guest complaints for which they must take complete ownership. All guests shall be served and treated in a courteous manner at all times, as they are the most important persons in the hotel. All associates shall strive to fulfill guest needs whenever possible, in order to make their stay a most enjoyable one.
Shall there are guests not being greeted and received by Butler in the lobby or on the floor, Butler shall make self-introduction and offer butler services. Butler shall take this action within 10 minutes after guest enters the room.
There are 3 fire escapes that housekeeping is responsible for on the floors. 1 of these fire escapes situated next to the Royal Suites is carpeted and therefore needs to be vacuumed instead of moped.
Room numbers as well as other information pertaining to hotel clients must not be disclosed to outsiders without prior authorization of the guest. Guest confidentiality will be strictly adhered to.
Butlers will promptly deliver preferred Newspapers to Guest room on a daily basis.
Guests are offered the option of “Express check-out”, if the guest for some reason does not wish to settle the account in the Reception when departing. Appropriate payment details must be obtained before hand in order to expedite this service.
To properly prepare Guest rooms in order for all arriving guests to receive the final product in a timely and to their satisfaction.
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