HotelMule Archive

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Origins of Hospitality and Housekeeping

Hospitality is the cordial and generous reception and
entertainment of guests or strangers, either socially or
commercially. From this definition we get the feeling
of the open house and the host with open arms, of a
place in which people can be cared for. Regardless of
the reasons people go to a home away from home, they
will need care. They will need a clean and comfortable
place to rest or sleep, food service, an area for socializing
and meeting other people, access to stores and shops,
and secure surroundings.

Principles of Housekeeping Management

Executive housekeepers today recognize the need for a clear understanding and successful application of management principles. They may, however, feel overwhelmed by the many terms in the field of scientific management, both from the past and in the present. It is important for executive housekeepers to be familiar and comfortable with these terms and principles, since there is no department within the hospitality industry in general, and hotels in particular, that will provide a greater opportunity for applying management skills.          

Housekeeping Motivation and Productivity

Motive is defined by Webster’s as ‘‘something (as a need
or desire) that causes a person to act.’’ The motivation
of employees is accomplished by the manager creating
an environment in which employees can motivate
themselves. Managers cannot hope to directly motivate
other human beings; however, they can provide a climate
where self-motivation will take place.
What we as managers want our employees to do is to
become more productive. We want them to accomplish
their duties in a more effective and efficient manner.

Management Theory and Housekeeping Administration

We have looked at the roles of employee participation,
management delegation, training, and rewards
in influencing productivity in housekeeping. Each of
these practices evolved from management theories. The
answer, then, to the question of which theory should
be applied in the housekeeping department is, none of
them, and at the same time, all of them. Each of them
is appropriate at different times and under different
circumstances (situational leadership).
Current research also seems to favor the situational