Assistant General Manager-Typical Job Responsibilities

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developing and executing plans developed by the corporate owners, general manager, and
other members of the management staff. The relationship between the general manager
and the assistant general manager must be founded on trust, skill, and excellent com-
munications. The assistant general manager works with department directors to meet
their respective goals and objectives through efficient operations. Often he or she is the
liaison between management and operations. The more the assistant general manager is
informed of the reasons for management decisions, the better able he or she is to com-
municate plans to the operations supervisors. The assistant general manager is sometimes
referred to as rooms division manager, who is responsible for the entire front office op-
erations, which includes front desk, housekeeping, bell staff, concierge, and parking ga-
rage.
The assistant general manager often must oversee the beginning of a job and ensure
that others complete it. This position also requires the completion and review of statistical
reports, which the assistant general manager summarizes and shares with the general
manager. The assistant general manager is “everywhere” on the property, checking on
operations, providing feedback, and offering assistance as needed. This job requires a
wide variety of previous operational skills, such as front office, food and beverage, mar-
keting and sales, and accounting. Depending on the size of the operation and the person-
nel available, a large property may divide these responsibilities into rooms division man-
ager and operations division manager.
Limited-service hotels usually do not have this type of position in their organization
chart. The department managers report directly to the general manager to streamline
guest services and operational budgets. Again, the general manager of a limited-service
property may perform. additional hands-on responsibilities, but he or she is required to
provide direct leadership to the other members of the management team.

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