Developing and executing plans developed by the corporate owners, general manager, and other members of the management staff. The relationship between the general manager and the assistant general manager must be founded on trust, skill, and excellent communications. The assistant general manager works with department directors to meet their respective goals and objectives through efﬁcient operations. Often he or she is the liaison between management and operations. The more the assistant general manager is informed of the reasons for management decisions, the better able he or she is to communicate plans to the operations supervisors. The assistant general manager is sometimes referred to as rooms division manager, who is responsible for the entire front ofﬁce operations, which includes front desk, housekeeping, bell staff, concierge, and parking garage.
The assistant general manager often must oversee the beginning of a job and ensure that others complete it. This position also requires the completion and review of statistical reports, which the assistant general manager summarizes and shares with the general manager. The assistant general manager is “everywhere” on the property, checking on operations, providing feedback, and offering assistance as needed. This job requires a wide variety of previous operational skills, such as front ofﬁce, food and beverage, marketing and sales, and accounting. Depending on the size of the operation and the personnel available, a large property may divide these responsibilities into rooms division man- ager and operations division manager.
Limited-service hotels usually do not have this type of position in their organization chart. The department managers report directly to the general manager to streamline guest services and operational budgets. Again, the general manager of a limited-service property may perform. additional hands-on responsibilities, but he or she is required to provide direct leadership to the other members of the management team.