Butler In Room Greeting - butler Training Guide

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Standard:

Shall there are guests not being greeted and received by Butler in the lobby or on the floor, Butler shall make self-introduction and offer butler services.  Butler shall take this action within 10 minutes after guest enters the room.

Procedures:

Front Service Room Controller will pre-block arrival rooms whenever possible.

 

Butler shall inspect assigned guest room and ensure everything in the room is ready for occupying.

 

Upon knowing guest already entered the room, Butler shall check with GSA, who escorted guest just now, to see if any services being requested by guest.

 

Butler shall make self-introduction by knocking on guest room door.  Meanwhile Butler may also deliver guest service requests.

 

For self-introduction, Butler shall use the following standard phrase:

“Mr Jones, I am your Butler John. 

I am here with your coffee (if it is requested by guest) 

May I take a few of your minute’s time to introduce some features and facilities of your room?”

 

If guest wish to have the introduction, Butler shall proceed with reference to S&P RM-BU-A021.

 

If arrived guest room is under Do Not Disturb, or not in the room, Butler shall leave a message under guest room’s door to notify guest of your presence.  The standard phrase shall be:

 

Dear Mr./Mrs./Dr. (Last Name)

Please contact me when you return(or at your convenience) so that I may introduce myself and familiarize you with room facilities and services. I may be reached by pressing the button marked “Butler” located on your telephone.

 

Your Butler

(Your Name)

 

Butler shall update guest profile with greeting type – In Room Greeting for future reference.

 

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