Club Management

Twitter icon
Facebook icon
Google icon
LinkedIn icon

Electronic Commerce Strategy at Malone Golf Club

Derek Sprague, general manager of the Malone Golf Club, pondered changes in the marketing and distribution strategy for his club for the upcoming season. The Malone Golf Club had made significant progress in the past three years. The club completed the construction of a new clubhouse, made minor design changes to several of the 36 holes that make up the two golf courses, and upgraded the food and beverage offerings of the club.

What would you do if you were Chantel?

Chantel managed a bar near a college campus. She was active in her business community and served on the college's Advisory Board for Responsible Drinking. All servers and bartenders in her facility underwent a mandatory four-hour alcohol service training program before their employment and took a required refresher course each year. Each server was certified in responsible alcohol service by a national trade association program.

If you were the president of the association, what would you do?

After the highly publicized death of a college student, a local sports bar lost its liquor license for 60 days. The student had consumed 21 shots of alcohol on his birthday at the bar and died from alcohol poisoning. The bar was crowded that night, and because shots were purchased by many of the victim's friends, the bar manager and staff were unaware of the problem. The college newspaper published editorials warning against the perils of binge drinking and accusing the manager of negligence or indifference.

What would you do if you were the manager?

Christina was 16 years old when she was hired to work as a busser. On her first day of work, the supervisor detailed the job's requirements during their 15-minute training session. Christina was to remove soiled dishes, take them to a side station, and scrape any leftover food into a garbage receptacle. Periodically, she was to bring the dishes to the kitchen and take the garbage receptacle to a designated area, where she would remove the plastic trash bag and replace it with an empty one. The bags with garbage were left in the designated

What would you do if you were a jury member in the discrimination trial?

Cruz owns and manages a bar and dance club serving Cuban-style cuisine. It has a dance floor, small tables, and outstanding food.
 Cruz's clientele consists mainly of 20- to 40-year-old males who like the club for its good food and young female servers. The club advertises to women, families, and young men, but the facility's reputation includes the attractiveness of the servers, which is influenced by their uniforms.

What would you do if you were Gerry?

Gerry was a cook whose attendance and punctuality were good. The property's employee manual (which all employees signed when hired) included the following policy:
 To be fair to everyone, including your fellow employees and our guests, you must be at your workstation regularly and on time.
 Gerry had been working for ten months when, one day, he was 15 minutes late for work. Although Gerry was aware of the rule about punctuality, his supervisor, Pauline, rarely enforced

What would you do if you were Rosa?

The Fox Mountain Country Club was a popular location for weddings in a midsized town. In winter, the country club offered a free coat check service operated by a staff member.
 At a banquet function, Rosa gave her full-length sable coat to the uniformed coat check attendant. She was given a small plastic tag with a number that corresponded to the number on the coat hanger where her coat was hung. Rosa remarked to the attendant that the coat was “very valuable” and she hoped the attendant would protect it carefully.

Ladies Learning the Business of Golf

If more small-business women knew how much business gets transacted on the golf course, they'd take up the game in a heartbeat, believes Dee Sweeney, president of the Executive Women's Golf Association's Seattle chapter. It's a challenge to get more women exposed to the friendly sport — and to the business dealings that happen while playing it.
 Currently, men take advantage of the game's business opportunities far more frequently than women do.

Rules of the Road

Golf carts are a fantastic convenience, but their misuse can create problems between golfers and even cause expensive course damage. Cart usage also determines the length of a round of golf, which is a very important variable in the profitability of a golf operation. Aside from getting the cart back to the pro shop in one piece, what are the responsibilities of a golf

The Grandest Club In Southern Nevada - The History of Modern Gaming

The Meadows Supper Club opened in Las Vegas on May 2, 1931, less than two months after passage of the bill legalizing casino gambling. No expense was spared in building the most luxurious casino in Nevada, complete with its own landing strip for wealthy clients. The casino, which cost $300,000, included 100 hotel rooms and was the grandest club in southern Nevada (Las Vegas Review Journal, 1986). During the prohibition years, the Meadows Supper Club was known as “the place” to buy liquor.