Code of guest service--butler SOP

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Standard:
All guests should be served and treated in a courteous manner at all times, as they are the most important persons in the hotel. All associates should strive to fulfill guest needs whenever possible, in order to make their stay a most enjoyable one. SGSS should be the guideline for all interactions with guests.

Procedures:

The guest is the most important person in the hotel.
The guest is not dependent on us -We are dependent on the guests.
The guest is not an interruption of our work, he/she is the purpose of it.
The guest does us a favor when he/she stays in our hotel, we are not doing him a favor by serving him.
The guest is one who brings his/her needs, it is our job to exceed his/her expectations.
The guest is deserving of the most courteous and attention treatment we can give.

 

 

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