Butler shall make courtesy call to guests the night before their departure in order to check guest comments and offer various services concerning departure arrangement.
Butler of afternoon shift shall check system guest information to identify the next day’s departure guests within his working station.
Butler of afternoon shift shall make courtesy call any time before 9 pm in order to obtain guest comments and offer departure services, such wakeup call, car arrangement.
Upon making the courtesy call, the standard phrase can be:
“Mr Jones, this is your Butler John. Our record shows that you will be leaving tomorrow. I am calling you now just wish to take this opportunity to say it is great pleasure to have you with us and thank you for having chosen our hotel. I also wish to know if I can be of assistance of your departure arrangement, such wakeup call, packing service, in room check out and car arrangement.”
Most important of all, Butler shall always try to make face-to-face courtesy call whenever possible to ensure our sincere appreciation being passed through.
Butler shall ensure whatever guest requests to be followed up various departments accordingly.
Butler shall make record on Guest Courtesy Call Log form so that Butler of the next day’s morning shift will be able to follow up with required butler services and farewell guest upon their leaving.