Delivery of Morning Tea or Coffee--butler Training Guide

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Standard:
Butlers will serve Morning Tea/Coffee in coordination with time given guest upon making call arrangement. This service will be delivered punctually and done professionally and courteously.

Procedures:

Review the Morning Call Record Sheet for expected delivery time of Coffee/Tea for morning call for today.

Review the Morning Call Record Sheet as to type of Coffee/tea to be delivered to the specified room.

Ensure the amount of setup and coffee/tea is in coordination with request.

Ensure the condiments are ready to go together with coffee/tea.  The condiments are:

Sugar bowl with sugar sachets (white, brown and equal sugar)

Jug of milk, or cream

Note on plan of timing for delivery of Coffee/Tea and enter in Alarm Clock.

Upon designated time of delivery, knock the door of guestroom and delivery the coffee/tea.  

“Good Morning again, Mr. Barry, May I come in to deliver your Black Coffee?”

 

If guest permits, enter the room and place coffee/tea along with condiments.

 “Thank You” whilst entering.

“Where would you like me to place it?”

“Can I be of any further assistance, Mr. Barry?”

Excuse yourself when leaving room:

“Have a pleasant day! Mr. Barry.”

Butlers shall collect any served coffee/tea cups out of guest room in an hour.

 

 

 

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