Design & Development

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Living The New Gold Standard of Ritz Carlton

The mission statements of highly effective companies
honor the interests of clients and employees and the sustainability
of the business.
Mission statements and core values are often not understood
or remembered in a functional way throughout an
Imitate, Improvise, and Innovate. But make sure to keep
your eyes on the leader! The Ritz-Carlton sets the standard
for luxury hospitality. Strive to be the benchmark
for your industry.
Conscious attention must be paid to the traditions and
core aspects of a business, which require preservation


I often have heard that professionals in the
hotel business enjoy it because every day is
different. While I find this to be a huge understatement,
I, too, enjoy this business for
the same reason.
My day begins with a large cup of coffee.
I like to arrive at work early so I can walk the
property and greet the early-morning team
members and check on the daily banquet
Every morning at 8:30 we have our daily
operations meeting. This meeting is attended
by our top lieutenants who run the day-to-day

Interior Designer

Duties: Creates and helps implement the interior design and decor of a hotel, resort, cruise ship, casino, restaurant, bar, retail establishment, museum, or other commercial property     

Alternate Title(s): Registered Interior Designer      

Salary Range: $19,000 to $67,000+    

Employment Prospects: Good   

Advancement Prospects: Good    

Landscape Architect

Duties: Designs the outdoor components of a building   

Alternate Title(s): None   

Salary Range: $36,000 to $80,000+    

Employment Prospects: Good  

Advancement Prospects: Good   

Best Geographical Location(s): Wherever hotels, resorts, casinos, golf courses, zoos, museums, shopping malls, and other public commercial properties exist or are being built   

Applying the STEM Process in Hospitality Management

A process can be implemented that will help reduce employee errors and
omissions and, therefore, litigation and liability. The process is called STEM, for
select, teach, educate, and manage. It works like this:
1. Select: Managers can begin reducing litigation by selecting the right
employee for the right job. Managers cannot hire “ just anyone ” at the last
minute. Employees must be selected based on specific job qualifications,
written job specifications, and information derived from a thorough investigation

Eight Steps to Follow When Drawing Up Contracts

1. Get it in writing.
The single most important thing a hospitality manager can do to avoid
contract breach is to get all contracts in writing whenever possible. Many
hospitality contracts are, by their nature, verbal contracts. Generally
speaking, however, the verbal contracts for dining reservations or food
delivery tend to be rather simple ones. When the relationship between the
contracting parties is more complex, it is nearly impossible to remember
all the requirements of the contract unless the contract is committed to

A Day In The General Manager`s Life

You’ve made it! It is officially your turn. This is what you have worked for your entire career,
the golden carrot, the title of general manager. So what is so different?
No matter what position(s) prepared you for this goal, it is all yours now. Total responsibility
for the profit and loss statement and the success of the entire operation is in your
hands. This is your opportunity to lead the senior management team in achieving the desires
of the ownership, the management company, or both. You are now setting the tone

A typical day of Bed and Breakfast Owners

There’s more to running a bed and breakfast than just checking in customers, making breakfast, and cleaning rooms. And if you don’t believe it, just talk to innkeeper Martha Hall, who says that a day in the life of an innkeeper can be both challenging and rewarding. Martha is the owner of The Arcadian Inn Bed & Breakfast in Edmond, Oklahoma.   
The inn has been named the best bed and breakfast in Oklahoma nine times by the readers of The Oklahoman (the largest newspaper in the state).