Front Office

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Front Desk - BPA Hotel Professional Operation Manual

Hotel Room Sales

1 Front Desk Operations
2 Front Desk Reports
3 Front Desk Clerk Functions
4 Terminal Log In Button
5 Terminal Log Out Button
6 Guest Data
7 Reservations And Check-Ins
8 Check-Outs
9 Cash Guest Out
10 Employee Clock In / Clock Out
11 Manually Open Cash Drawer
12 Customize The Guest Receipt
13 On Account Hotel Function
14 Number Of Copies Of Credit Card Sips To Print
15 Assigning a Cash Drawer Number To a Terminal
16 Purchasing Gift Cards
17 Redeeming Gift Cards
18 Check Amount Remaining On Gift Cards

In Search For An Excellent Receptionist - FO Training Mannual

CONSISTS

* Importance Of Training.
* Guest Contact Techniques.
* In Search For An Excellent Receptionist :
- Qualities The Receptionist Should Have And Develop.
- Acts That Give A Positive Impression.
- Acts That Give A Negative Impression.
* Ideal Check – In
- Check In With Advanced Reservation
- Check In Without Advanced Reservation – Walk In –
- Mechanism Of Check – In Groups.
* Rooming The Guest – Bell Service –
* Ideal Check-Out
- Bell Service
- On The Desk Of The Front Office Cashier.
* V.I.P & Regular Guest.

Front Desk Operations - BPA Hotel Professional Operation Manual

Hotel Room Sales

1 Front Desk Operations
2 Front Desk Reports
3 Front Desk Clerk Functions
4 Terminal Log In Button
5 Terminal Log Out Button
6 Guest Data
7 Reservations And Check-Ins
8 Check-Outs
9 Cash Guest Out
10 Employee Clock In / Clock Out
11 Manually Open Cash Drawer
12 Customize The Guest Receipt
13 On Account Hotel Function
14 Number Of Copies Of Credit Card Sips To Print
15 Assigning a Cash Drawer Number To a Terminal
16 Purchasing Gift Cards
17 Redeeming Gift Cards
18 Check Amount Remaining On Gift Cards

Most Outrageous Hotel Concierge Requests

By Katrina Brown Hunt

A thousand roses, a suit of armor, a canine wedding ceremony: Some hotel guests ask concierges to deliver a lot more than theater tickets.

On any given day, hotel concierge Kalindra Ashleigh might help guests book dinner reservations, track down a lost cell phone—or have a freshly caught shark shipped to Abu Dhabi.

V.I.P & Regular Guest - FO Training Mannual

CONSISTS

* Importance Of Training.
* Guest Contact Techniques.
* In Search For An Excellent Receptionist :
- Qualities The Receptionist Should Have And Develop.
- Acts That Give A Positive Impression.
- Acts That Give A Negative Impression.
* Ideal Check-In
- Check In With Advanced Reservation
- Check In Without Advanced Reservation – Walk In –
- Mechanism Of Check-In Groups.
* Rooming The Guest–Bell Service –
* Ideal Check-Out
- Bell Service
- On The Desk Of The Front Office Cashier.
* V.I.P & Regular Guest.

Front Desk Reports - BPA Hotel Professional Operation Manual

Hotel Room Sales

1 Front Desk Operations
2 Front Desk Reports
3 Front Desk Clerk Functions
4 Terminal Log In Button
5 Terminal Log Out Button
6 Guest Data
7 Reservations And Check-Ins
8 Check-Outs
9 Cash Guest Out
10 Employee Clock In / Clock Out
11 Manually Open Cash Drawer
12 Customize The Guest Receipt
13 On Account Hotel Function
14 Number Of Copies Of Credit Card Sips To Print
15 Assigning a Cash Drawer Number To a Terminal
16 Purchasing Gift Cards
17 Redeeming Gift Cards
18 Check Amount Remaining On Gift Cards