Front Office

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Open of in room safe-GSA GRO GSO SOP

STANDARD OPERATION PROCEDURE

DEPARTMENT: Front Desk

 

  JOB TITLE: Guest Service Associate

TASK NO: FD- REC 29.    

 

  TASK: Open of in room safe (Page1 of 3)

EQUIPMENT REQUIRED: Computer, Knox Disk

     

WHAT TO DO 

HOW TO DO 

WHY

             

1. Upon receiving the guest

As soon as receiving the request of 

Sense of urgency is provided to the 

Greeting and Welcoming Gues-Guest Service Associate STANDARD OPERATION PROCEDURE

STANDARD OPERATION PROCEDURE

             

DEPARTMENT: Front Desk 

 

  JOB TITEL: Guest Service Associate

TASK NO: FD- REC 6.1      

 

  TASK: Greeting and Welcoming Guests

EQUIPMENT REQUIRED: Fidelio Workstation

       

WHAT TO DO 

HOW TO DO 

WHY

             

 Use standard greetings for 

check out guest with city ledger

STANDARD OPERATION PROCEDURE

             

DEPARTMENT: Front office 

 

  JOB TITLE: Guest Service Associate

TASK NO: FD- CA.5  ( Page 1 of 3 )    

  TASK: check out guest with city ledger

EQUIPMENT REQUIRED: Fidelio Workstation / bill folio/ Liability form

     

WHAT TO DO 

HOW TO DO 

WHY

             

1. Greeting guest

Handling Expected Departure-Guest Service Associate STANDARD OPERATION PROCEDURE

STANDARD OPERATION PROCEDURE

             

DEPARTMENT: Front Desk

 

  JOB TITLE: Guest Service Associate

TASK NO: FD- REC 14. 1   

 

  TASK: Handling Expected Departure (Page1 of 2)

EQUIPMENT REQUIRED: Fidelio work station, telephone

     

WHAT TO DO 

HOW TO DO 

WHY

             

Print out Departure report

Everyday at 12:30 noon, print out 

check out long-staying guest

STANDARD OPERATION PROCEDURE

             

DEPARTMENT: Front office 

 

  JOB TITLE: Guest Service Associate

TASK NO: FD- CA.6  ( Page 1 of 1 )    

  TASK: Prepare for long staying check out 

EQUIPMENT REQUIRED: Fidelio Workstation / bill folio/ Long staying contract

 

WHAT TO DO 

HOW TO DO 

WHY

             

1. Read through long staying 

check in without reservation/walk in-Guest Service Associate OPERATION PROCEDURE

STANDARD OPERATION PROCEDURE

             

DEPARTMENT: Front Desk 

 

  JOB TITLE: Guest Service Associate

TASK NO: FD- REC 7.1      

 

  TASK: check in without reservation- walk in (page1 of 4) 

EQUIPMENT REQUIRED: Fidelio Workstation

       

WHAT TO DO 

HOW TO DO 

WHY

             

 Greet guest .

Handling messages-Guest Service Associate STANDARD OPERATION PROCEDURE

STANDARD OPERATION PROCEDURE

             

DEPARTMENT: Front Desk

 

  JOB TITEL: Guest Service Associate

TASK NO: FD- REC 15. 1   

 

  TASK: Handling messages (Page1 of 2)

EQUIPMENT REQUIRED: Fidelio work station

       

WHAT TO DO 

HOW TO DO 

WHY

             

Double check the computer.

If guest claim to leave message,

Maintaining Communication Logbook

STANDARD OPERATION PROCEDURE

             

DEPARTMENT: Front Desk

 

  JOB TITLE: Guest Service Associate

TASK NO: FD- REC 16. 1   

 

  TASK: Maintaining Communication Logbook

EQUIPMENT REQUIRED: Communication logbook

     

WHAT TO DO 

HOW TO DO 

WHY

             

Reading communication

To read communication logbook

Be aware of some important 

Printing report and registration card-GSA GRO GSO SOP

STANDARD OPERATION PROCEDURE

DEPARTMENT: Front Desk

 

  JOB TITLE: Guest Service Associate

TASK NO: FD- REC 17. 1   

 

  TASK: Printing report and registration card

EQUIPMENT REQUIRED: Fidelio terminal, printer, registration card

     

WHAT TO DO 

HOW TO DO 

WHY

             

1. Load the correct type of 

Use correct paper for report go to 

Handling express departure-GSA GRO GSO SOP

STANDARD OPERATION PROCEDURE

             

DEPARTMENT: Front Desk

 

  JOB TITLE: Guest Service Associate

TASK NO: FD- REC 18. 1   

 

  TASK: Handling express departure

EQUIPMENT REQUIRED: Fidelio terminal

       

WHAT TO DO 

HOW TO DO 

WHY

             

Check and verify details of 

Check express departure card against