Handling Of Extra Bed Request--butler Training Guide

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Standard:
Butlers will handle guest’s having extra bed request courteously and professionally.  Butler will provide accurate information related to extra bed service and follow up with Reception and Room Attendant for proper action.

Procedures:

 

Last minute request by guest:

Butler shall be aware of extra bed charge per bed per night and always notify guest upon they request to have extra bed.

Butler shall inform Reception of guest’s extra bed request for purpose of adding the bill to guest folio on daily basis.

Butler shall inform Room Attendant for moving in the extra bed upon getting preferable time from the guest.

Butler shall follow up with additional guest amenities required due to 3rd guest joining to the room.

Butler shall inform Reception promptly, if guest cancel the extra bed so that the extra bed charge will not go into guest folio since the date of removing extra bed from the room.

Extra bed request for arrival room:

Butler shall check the reservation details upon setting up arrival room.

Butler shall notify Room Attendant of preparing extra bed if extra bed request being indicated in the room reservation.

Extra bed shall be placed in suite room directly since there is more space, unless guest preference indicates particular time of adding the extra bed.

Extra bed shall be prepared and standby at floor pantry only, if the room reserved is not suite room.

Butler shall check with guest about preferable time of moving in extra bed to guest room upon doing in-room check in for guest.

Butler shall follow up with Room Attendant to move in the extra bed according to time given by guest.

Extra bed shall be placed in the guest room directly, if expected arrival time is after 1800 hrs every day.

Butler shall notify Reception and Room Attendant promptly, if guest wish to cancel his extra bed request upon his arrival, or during his stay.

 

 

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