Handling Request for Housekeeping--butler Training Guide
Submitted by members on Wed, 06/03/2015 - 07:10Standard: Butlers will accept all requests with regard to Housekeeping Items in a professional and courteous manner. They will not transfer responsibility to Housekeeping associate but will request assistance politely from them in order to personally deliver and fulfill Guest request.
Procedures:
Upon receiving a request that requires Housekeeping items or services, accept the responsibility of the request, record all required information and acknowledge to Guest that it will be done. All Requests must be completed with Hotel Standard of within 3 minutes.