Rooms

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Thinking About Amenities today

and readed 2 very interesting articles:"Hotel amenities reflect cutting-edge technology" from Kitty Bean Yancey, USA TODAY.
Television sets in hotel bathrooms aren't unusual fixtures.

But now you can watch a TV that's embedded in the bathroom mirror.

Rooms and suites at The Charles Hotel inCambridge, Mass., have just been equipped with the cutting-edge "TV inthe mirror" technology. Point the remote at the mirror, and you cancatch up on the news or a favorite show while shaving or brushing yourteeth.

Lobby Design--lighting(1)

Design and décor are taking center stage in the
hospitality arena and becoming critical facets of every hotel property. Today's
guests are demanding more appealing environments that have all the luxuries of
home and then some, including amenities, technology and design. Lighting schemes
also play a crucial role.



As a result, hotel owners and operators are pushing their designers to the
limit, challenging them to create a comfortable and tranquil residential

Lobby Design--lighting(2)

Elliot Markowitz

Illuminating Insights

Q. What is the biggest challenge in lighting hotel public spaces?

A. Maintenance is a major concern from the hotelier's perspective because he or she needs easy, accessible maintenance. If you use a long-life lamp, the maintenance crew can spend more time on guestrooms rather than lighting.

—Megan Carroll,
business development manager, Leucos

Illuminating Insights

Q. What are the current trends in lighting hotel public spaces?

At the driveway-Concierge Courtesy Language Training

Front Office 

Concierge

Scenario: At the driveway, a taxi stops at the drive way*(case I)

Concierge

:

(Open the taxi door for the guest)

Good morning, Sir.  Welcome to Best Western Hotel xxx

Guest

:

Hi, good morning.  I have 3 bags in the boot*

Concierge

:

(Take the bags from the taxi rear)

Sir, is that all your luggage?(or x pieces in all?)

Guest

:

Yes, thank you.

Concierge

:

You are welcome.

In the guestroom-Concierge Courtesy Language Training

Front Office 

Concierge

Scenario: In the guestroom*

Concierge

:

(With the guest’s luggage and knock on the door)

Bell Service, may I come in?

 (The door opened)

Sorry to have kept you waiting, Mr Brown

Guest

:

Not at all, you are quick.

Concierge

:

(Take the bags from luggage trolley and enter the guest’s room)

Mr. Brown, where would you like the luggage to be placed?(or could I place your luggage on the luggage rack?)

Guest

:

At the driveway(Case II)-Concierge Courtesy Language Training

Front Office 

Concierge

Scenario: At the driveway, a taxi stops at the drive way*(Case II)

Concierge

:

(Noticed it is a repeated guest.  Open the taxi door for the guest)

Good morning, Mr. Brown.  Welcome back to Best Western Hotel xxx

Guest

:

Hi, good day John.  This time I got quite a number of big bags in the boot*

Concierge

:

Not a problem Mr. Brown.

 (Take the bags from the taxi rear)

Mr. Brown, is that all your luggage?

At Concierge counter-Concierge Courtesy Language Training

Front Office 

Concierge

Scenario: At the Concierge counter*

Concierge

:

(See a guest walking towards the Concierge counter)

Good afternoon, Sir?  How may I help you?

Guest

:

I need to go to this place (guest shows a card with an English address), would you please show me how to get there?

Concierge

:

(Look at the address card)

Certainly, Mr.?

Guest

:

I am Bob Brown.

Concierge

:

CHANGE OF RESERVATIONS

·New arrival/departure date

·Time for new arrival/departure

·Double check on reservation booked.(Type  of  rooms  and  number of rooms required). Reconfirm the rate.

·Name of the caller that called up for the changes

·Contact number/company

·Reconfirm on transport (in/out) requirements

·Reconfirm billing instruction.

 

Standard