Assist the Assistant Director of Rooms in directing and supervising the operational activities of the hotel’s front office within corporate and hotel guidelines to provide the highest standards of courteous service while permitting acceptable profit levels. Provide daily supervision of Front Office Agents to ensure The Waldorf Astoria’s high standards of quality are met. Handle guest problems/concerns as they occur throughout the day. Produce daily Occupancy Analysis Report.
EXAMPLE OF DUTIES:
Average Percent of Time