Sales & Marketing

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Reporting---Training activity outline

Task: Reporting

Code: RM-RES-A060

Objectives:    At the end of this session reservations sales agent will know the procedure and method of printing various reports.

Standard :     All reservations information will be maintained and kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all times. Reservations Sales Agents will responsibly prepare necessary reports as required by management

Follow-up action---training activity outline

Task :FOLLOW UP ACTION  

Code : OH-SM-CS-D005

Objectives:At the end of this session, each trainee will be able to       

Familiar with the follow up steps.

Effectively solve any problems.

Standard:Refer to S&P

Resources:Flip Chart, Hand Out.

Method

Training Steps Time

 

Introduction

 

 

Prepare on Flip Chart

 

 

 

Contents

 

Hotel Inspection---training activity outline

Task: Hotel Inspection

Code: OH-SM-CS-D006

Objectives:At the end of this session, each trainee will be able to provide sales

                      Associates with guide line in conducting inspection of hotel.                 

Standard: Sales associates will conduct inspection of hotel facilities to in-house