F.O. Concierge Delivery Services - Hotel Operational Standards Manual

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DIVISION: ROOMS 

DEPARTMENT: CONCIERGE / GUEST SERVICES 

SUBJECT: DELIVERY / COURIER SERVICES
 

Delivery / Courier Services Have delivery/courier shipping materials, pick-up information and pricing available All guests delivery/courier service needs will be satisfied Ascertain guest needs in terms of:

- Speed of delivery - Cost and method of payment - Estimated arrival time Fill out the delivery/courier form and have guest sign the release Ensure company picks up or takes envelope to drop off on time All guests informed of delivery time and cost Charges posted onto guest room folio

 

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