F.O. Concierge Dining Reservations - Hotel Operational Standards Manual

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DIVISION: ROOMS 

DEPARTMENT: CONCIERGE / GUEST SERVICES

SUBJECT: DINING RESERVATIONS 

Dining Reservations Hotel restaurants should be recommended first File containing hotel restaurant menus and alternative restaurant menus must be neat, well organised, and current Select a restaurant best suited for the guest’s personal dining preferences Request alternative times and restaurant selections to better accommodate the guest Always verify availability before confirming reservation time Offer additional assistance to enhance the guest experience Record information on Confirmation slip for the guest

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