F.O. Shoeshines - Hotel Operational Standards Manual

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DIVISION: ROOMS 

DEPARTMENT: FRONT OFFICE 

SUBJECT: SHOESHINES 

Shoeshines Shoe shine requests should be handled within thirty (30) minutes of request Shoes will be picked up and delivered to the correct guest room Guests are greeted with the appropriate salutation while smiling, maintaining eye contact and correct posture Guest name is used Shine shoes according to shoe specifications (colour, fabric, etc.) Match shoe colour with the corresponding shoe polish Use proper applications and apply polish carefully. Polish with brush Return the shoes to guest room wrapped in hotel tissue paper and placed in basket provided

 

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