The list of Arrival & Departure Experience SOP

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The Regent Club Arrival & Departure Experience SOP

Task No.   Description
1 Daily Preparation of Next Day's Arrivals
2 Same Day Room Allocation and Monitoring Room Status
3 Preparation of Limousine Transportation Services
4 Limousine Set-up Standards
5 Meeting & Greeting Guests at the Airport
6 Airport Pick-up Service
7 Airport Drop-off Service
8 Assisting Guests with Exit Procedure & Bidding Farewell at the Airport
9 Hotel Arrival and Check-in for Individually Arriving Guests
10 Welcoming Guests at the Club Lounge
11 Greeting and Assisting Guests Applying the 5-10 Rule
12 Rooming A Club Floor Rate Paying Guest
13 In-room Amenities
14 Hotel Arrival and Check-in with Booked Airport Pick-Up
15 Luggage Service Delivery
16 Butler Service Introduction to Guests
17 Additional Arrival Procedures For TOP VIPs and Long staying Guests
18 Handling Guest Awaiting Room Situations
19 Check-in of Unexpected Arrivals (Walk-Ins, Early Arrivals)
20 Group Arrival Procedure
21 Method of Payment Collection on Arrival (Cash, CC and Voucher Payment)
22 Third Party Payment Procedure
23 Book-Out Situation Handling
24 Preparation of Daily Expected Departures
25 Check-out and Departure Procedure with Booked Airport Drop-Off
26 Check-out and Departure Procedure without Booked Airport Drop-off
27 Arrival and Departures of Disabled Guests
28 Group Departure Procedure
29 Lost Luggage Handling
30 Doorman Service

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