The List of Regent Touch SOP

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The Regent Club Touch Standard Operating Procedures

Task No.   Description
1 Telephone skill standard
2 Switch board Operations
3 Handling Incoming Calls for Staff
4 Handling Written & Voicemail Messages
5 Handling General Inquiries
6 Handling Requests for Locator
7 Handling Requests for a Private & Confidential Stay
8 Handling a “Do Not Disturb” Request
9 Handling Requests for Screened Calls
10 Receiving a Wake up Call Request
11 Giving a Wake up Call
12 Handling a Group Wake up Call
13 Handling Incoming and Outgoing Faxes
14 Guest Paging Services
15 Operator Assisted Calls
16 Handling a Room Change
17 Handling Lost & Found Items
18 Handling Guest Complaints by Phone
19 Handling a Maintenance Request
20 DVD Rental Service
21 Delivering Guest Room Amenities
22 In Room Shopping
23 In Room Dining
24 Copy of bill request
25 Internet access assistance
26 Handling late check-out requests
27 Handling guest request for extension of stay
28 Requests for a Doctor
29 Taking a Room Reservation
30 Checking Due Out Rooms
31 Giving Out Guest Information
32 Grooming Standards
33 Rates for Manual Phone Charges
34 Back Up Procedures
35 Emergency Procedures
36 555 Emergency Procedures
37 Emergency Button
38 Electrical Implements On Load
39 Direct line service in the guest room and banquet room by guest request
40 Daily service tracking report
41 One Time Entry Guest Room


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