Self-checkout

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Provides a guest with an opportunity to check his/her self out of the hotel from lobby terminals and/or the guest room. A self checkout terminal might be a monitor in the lobby or a guest room television. In either case the terminal or in room system is interfaced with the front office computer. A guest accesses the proper folio and reviews its contents. Guests may be required to enter a credit card number or insure the accuracy of a credit card number. Settlement can be automatically assigned to an acceptable credit card as long as the guest presented a valid card at registration.

A self checkout is complete when the guest’s balance is transferred to a credit card account and an itemized account statement is printed and dispensed to the guest. A self checkout system that is connected to an integrated property management system should then automatically communicate updated room status information to the front office, housekeeping and initiate action to create a guest history record.

In room folio review and checkout utilize the room’s television with a remote control or guest room telephone access via an in room television. The guest can confirm a previously approved method of settlement for the account since the in room television is connected via the property management system to the front office. The property management system directs the self checkout process. Generally, guests can pick up a printed folio copy at the front desk on their way out. Similar to other self checkout technologies, in room self checkout automatically updates room status and creates guest history records. Another advantage of in room folio review is that guests can look at their folios at any time during their stay without having to stop by the front desk.

Reference

Stutts, A. T., & Wortman, J. (2006). Hotel & Lodging Management: An Introduction (2nd ed.). New York (USA): John Wiley & Sons.  

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