Skip room

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A room that is reported to be vacant by the housekeeping personnel, but is listed as occupied by the Front Office. This happens when:

  • Front Office checks in a new guest without any luggage (Housekeeping will update the status to vacant clean referring to their physical check).
  • A guest has left without settling the bills.
  • Front Office has forgotten to check out the guest in the computer system.
  • A guest’s name and profile was checked/input into a wrong room. In this situation, it will result a skip room and a sleep room at the same time.
  • Not update the computer system after a guest has physically moved to another room. In this situation, it will result a skip room and a sleep room at the same time.

See also: Room status

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